Refund Policy
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General Refund and Cancellation Policy
Classroom Courses: No refunds once the course has commenced. Cancellations prior to the start date may incur deductions for issued materials.
Online Courses: Refunds are not available once access is granted.
Shipping Fees: Non-refundable; return shipping fees (if any) will be deducted from refunds.
Materials Issued: Study materials are non-refundable. If canceled before the course start date, the material cost will be deducted from the refund.
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Refund and Cancellation Policy for Non-WSET Courses
Cancellations >14 Days Before Start: Eligible for a full refund minus any issued study material costs.
Cancellations <14 Days Before Start: Refunds issued with a 20% cancellation fee and material deductions.
After Course Begins: No refunds for non-attendance or course commencement.
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WSET Courses – Refunds, Exam Policies, and Transfers
Course Registration: Confirmed only after full payment; materials provided upon payment.
Exam Deadlines: Registration required 21 business days prior to exam date.
Missed Exams: Exam fees forfeited unless canceled more than 16 days in advance.
One-Year Exam Window: Exams must be completed within one year of enrollment.
Rescheduling Fees: Within 16 days incurs a ₹3,000 + GST fee plus registration costs.
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Transfers, Rescheduling, and Remote Invigilation for WSET Exams
Course Transfers: Allowed within 6 months, subject to availability.
Remote Invigilation: Instructions for system checks provided; forfeiture of exam fee for technical non-compliance or failure to complete checks.
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Missed Classes or Exams Policy
Missed Exams: Fees forfeited; rebooking requires an additional fee.
Missed Classes: No refunds or make-up sessions. Students should review course materials independently.
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Corporate Workshops and Events
Cancellations: Full refunds if canceled >14 days before event. Cancellations <14 days are non-refundable.
Transfers: Allowed within 8 months, based on availability.
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Affiliate Programs and Partner Courses
Affiliate Policies: Refunds, transfers, and cancellations depend on partner terms.
Technical Requirements: Responsibility on students to meet system requirements for remote exams.
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Force Majeure Events
Unforeseen Events: Registration transfers or full refunds provided in cases like pandemics or natural disasters, with at least 14 days’ notice for postponements or cancellations.
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Exam Day Requirements
Identification: Government-issued photo ID required on exam day. Non-compliance results in forfeiture of exam fees.
Remote Exam Compliance: Technical requirements and system checks mandatory; forfeiture of fees for non-compliance.
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Continuous Improvement and Feedback
Feedback: Encouraged for continuous improvement; students requesting refunds may share insights to enhance future services.
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How to Request a Refund or Transfer
Process: Email requests to learn@sonalholland.com with enrollment details.
Review & Approval: Reviewed within 5 business days for eligibility.
Processing Time: Approved refunds processed within 7-10 business days.
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Contact for Support
For further assistance with refunds, transfers, or exam rescheduling, please contact us at: learn@sonalholland.com